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ORDERING
It could be possible that this is a local issue. We suggest you try in a incognito mode and try some local troubleshooting.
Clear the cache and cookies
Try on another web browser, AND try within the browser's incognito mode.
Ensure the web browser is up to date on the latest version
Try another device, such as another computer or a cellphone.
Try on the Shopify Mobile app.
Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
Ensure there are no pop ups being blocked in the web browser.
Make sure you do not have any firewalls, VPNs
If you still can't proceed to checkout, please contact us at Support@elebuy.com and we'll do our best to troubleshoot as soon as possible.
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you still can't proceed to checkout, please contact us at Support@elebuy.com and we'll do our best to troubleshoot as soon as possible.
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. And please contact our customer service before the returning.
And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through Support@elebuy.com.
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email Support@elebuy.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
US Standard Shipping: 12-35 business day delivery.
Recently, it may take longer than usual. Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you.
SHIPPING
Now we provide the shipment for the countries and regions below:
American: United States
Due to the pandemic, shipping to some countries and regions are not available temporarily. If you have any questions, please contact our customer service at Support@elebuy.com.
In addition, regarding VAT, we charge only California sales tax as required by applicable law.
You can choose between a refund in store credit or a refund to your original payment method.
Articture does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
We offer 2 shipping methods as follows.
Standard shipping: Free.
Express Shipping: $6.8 flat rate for orders.
We apologize for your less than perfect experience.
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
Once your payment is verified, we will process and ship your order within 1-2 business day.
We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under Support@elebuy.com to change your address and other shipping options.
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under Support@elebuy.com if the carrier customer service cannot help you and we will open a case as a missing package.
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under Support@elebuy.com.
We charge California sales tax as required by applicable law. As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
PAYMENTS & REFUND
We support PayPal and credit/debit cards.
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you willreceive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfullycharged.
Yes, please contact our support team at support@elebuy.com for an invoice
RETURNING
Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at support@elebuy.com with in 30 days of purchase.
Please email support@elebuy.com and state the following:
- Order Number
- Reasons for Return
- Didn't suit me
- Wrong / Defect Product (Please include pictures)
- Not what i was expecting
- Other Reasons
Our customer care team will advice you the rest steps.
Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will notbe refunded for merchandise found to be unsatisfactory.
Processing your return usually takes a few days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to contact with us through our email customer service support@elebuy.com to check up on your return.
Processing a refund usually takes up to 7 business days after we have received the returned item(S). lf you have anyproblem, please feel free to contact with us under support@elebuy.com.